完美体育呼叫中心体验

Support your customers across their entire life cycle with our hybrid, 数字第一呼叫中心运营.

改变客户服务

召唤完美体育的混合动力车, 数字第一呼叫中心运营 to transform the ways you engage with your customers:

  • 易于扩大业务规模,以满足激增的需求
  • Meet consumers’ digital demands with self-service and automation
  • Improve the bottom-line through proactive and personalized customer service
  • Increase sales conversions by delivering specifically tailored, relevant offers
+ 250
每年都支持客户交互
99%
of customer service agents equipped for remote “work from anywhere”
28
语言支持

专家和技术

完美体育’s comprehensive suite of end-to-end contact center outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact center specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalized service.


Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency


Increased sales conversions 25-30% and improved bottom line by 30%+


完美体育 customer eliminated $20M+ in costs in 2020 through proactive and personalized customer service

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One 完美体育 customer eliminated $20M+ in costs in 2020 through proactive and personalized customer service

呼叫中心的成功

Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalized, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalized customer service.

Leverage our contact center experience and transform the ways you engage.



“由完美体育, the Leap Card system is an outstanding example of convenience for customers and value for money to the state, 使用行业最佳实践和完美体育的经验, 通过协作伙伴关系方式交付.”

提姆加斯顿
公共交通署署长
爱尔兰国家运输管理局

威尔顿,康涅狄格

保险

威尔顿再保险公司承担保险风险——有利可图

Wilton Re relies on 完美体育’s technical expertise and full technology suite to administer insurance policies on an ongoing basis.
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技术服务

呼叫中心转变

Amazon Connect helps 完美体育 transform contact centers to provide the agility and scalability needed to deliver a seamless digital customer experience.
玻璃建筑与天空

保险

澳大利亚大型保险机构

完美体育 moved a large regionally based 澳大利亚n life insurance organization to a cutting-edge Amazon Connect cloud platform.

女人抬头凝视灿烂的日落

致力于人类体验

Organizations must understand the entire human experience and people’s relationship with technology in order to optimize business agility and performance.
笔记本电脑和咖啡杯

如何在90天内通过数字代理实现价值

Make sure your digital agents are delivering value and customer service satisfaction right out of the gate.
登录网上银行

The future of retail banking: Frictionless, personalized, cohesive

The traditional retail banking sector must become more digital, harnessing reliable data and analytics to form new product lines, adopting automation for more efficient processes and establishing agility with risk/evaluation engines and core back-office platforms.

合作伙伴和主要合作者

AWS
完美体育 and AWS.

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Reimagine insurance business processes in the cloud and create business value with 完美体育 and AWS.

IBM

Accelerate self-service adoption rates with 完美体育's conversational AI solution based on IBM Watson.

微软
完美体育 and 微软.

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Modernize for tangible cloud, workplace and application business results with 完美体育 and 微软.

ServiceNow

Automate and optimize workflows and processes to accelerate enterprise transformation.

阿米莉亚

Create connections with 完美体育's conversational AI services based on 阿米莉亚's market-leading cognitive platform.

创造性的虚拟

Leverage conversational AI services  based on 创造性的虚拟's industry-leading V-Person technology and V-Portal platform.