完美体育正在为虚拟工作的员工重塑工作场所, 把员工的经验放在现代化计划的中心. Now, 完美体育的虚拟第一批员工可以工作, 连接和协作-无缝和安全-没有中断.

完美体育科技员工的一种生活方式. 但该公司知道,只要提供130,70个国家的000名员工拥有笔记本电脑, 互联网接入和基本的帮助台服务还不够. Instead, 完美体育 has reinvented its workplace with a singular goal in mind: deliver a personalized and modern workplace experience that empowers employees to connect, 在任何设备上无缝和安全地协作和工作, anytime and anywhere.

\r\n"}}' id="text-c8b7b96e1f">

As with many other companies today, 远程或虚拟工作已经成为完美体育科技员工的一种生活方式. 但该公司知道,只要提供130,70个国家的000名员工拥有笔记本电脑, 互联网接入和基本的帮助台服务还不够. Instead, 完美体育 has reinvented its workplace with a singular goal in mind: deliver a personalized and modern workplace experience that empowers employees to connect, 在任何设备上无缝和安全地协作和工作, anytime and anywhere.

完美体育的新员工体验重新定义了人们的工作方式, leverages the best technology and gives employees an engaging environment that helps drive productivity and satisfaction. “你作为员工的经验——与你的技术互动, how you use it, what tools you have available, how you get those tools, how fixes are handled, if the technology works right — all of those things are really a key part of your experience and your ability to be productive, now more so than ever,” says Chris Drumgoole, 完美体育’s chief operating officer.

\r\n

作为一家虚拟的第一家公司,完美体育超过90%的员工在家工作. Drumgoole has therefore set a high bar to provide an employee experience that models what people currently enjoy with their consumer devices. 这是因为如果虚拟员工的电脑突然坏了,工作就无法完成.

\r\n

Also, there are now younger, 更多精通技术的员工希望技术能够近乎完美地可靠地工作. “完美体育明白快乐的人等于快乐的顾客, and that one of the requirements for happy employees is a great technology experience,” Drumgoole says.

\r\n

这意味着让员工能够订购个性化设备, 预先配置必要的成像和软件, 他们需要的安保和其他服务.

\r\n

当设备交付时,几天之内, not weeks — everything works, hassle-free, so employees can focus on the work, not on IT.

\r\n

“如今,你的Xbox和苹果iPhone都可以开箱即用. 完美体育希望员工的工作体验也一样好. So, when an employee orders a new laptop, [用户界面]引导你通过一个简单的设置, 每件事都在几分钟内完成,” says Drumgoole.

\r\n"}}' id="text-9cd3b02e72">

有吸引力的员工体验:更高的生产力和满意度

完美体育的新员工体验重新定义了人们的工作方式, leverages the best technology and gives employees an engaging environment that helps drive productivity and satisfaction. “你作为员工的经验——与你的技术互动, how you use it, what tools you have available, how you get those tools, how fixes are handled, if the technology works right — all of those things are really a key part of your experience and your ability to be productive, now more so than ever,” says Chris Drumgoole, 完美体育’s chief operating officer.

作为一家虚拟的第一家公司,完美体育超过90%的员工在家工作. Drumgoole has therefore set a high bar to provide an employee experience that models what people currently enjoy with their consumer devices. 这是因为如果虚拟员工的电脑突然坏了,工作就无法完成.

Also, there are now younger, 更多精通技术的员工希望技术能够近乎完美地可靠地工作. “完美体育明白快乐的人等于快乐的顾客, and that one of the requirements for happy employees is a great technology experience,” Drumgoole says.

这意味着让员工能够订购个性化设备, 预先配置必要的成像和软件, 他们需要的安保和其他服务.

当设备交付时,几天之内, not weeks — everything works, hassle-free, so employees can focus on the work, not on IT.

“如今,你的Xbox和苹果iPhone都可以开箱即用. 完美体育希望员工的工作体验也一样好. So, when an employee orders a new laptop, [用户界面]引导你通过一个简单的设置, 每件事都在几分钟内完成,” says Drumgoole.

完美体育’s cloud-based solution grows with customers’ unique needs as their workplace and cloud strategies evolve and their businesses transform. 微软基于云的服务不仅增强了虚拟的交付, in-person or hybrid workplace, they also enable data capture and analytics that facilitate better decision-making.

\r\n

Modern Workplace also addresses a pain point 完美体育 shares with many other large organizations: managing disparate platforms and myriad devices spread across the globe. By centralizing services, disparate systems are integrated into one solution that offers a consolidated view of the workplace and makes it easier to manage tools and assets and deliver services to employees.

\r\n"}}' id="text-674c1ebb72">

现代职场:以员工为中心

With 完美体育 serving as Customer One, Drumgoole and 完美体育’s Mike McDaniel, president, Modern Workplace, 共同为完美体育的现代工作场所提供信息和加强, providing a centralized, 一站式商店,帮助员工获得他们需要的服务, when they need them. They gathered feedback from 完美体育 employees and also gained valuable input by meeting with several of 完美体育’s Platinum customers that use our Modern Workplaces services, all of them large,  复杂的组织面临类似的业务挑战.

Powered by Microsoft 365 and Azure, 完美体育’s cloud-based solution grows with customers’ unique needs as their workplace and cloud strategies evolve and their businesses transform. 微软基于云的服务不仅增强了虚拟的交付, in-person or hybrid workplace, they also enable data capture and analytics that facilitate better decision-making.

Modern Workplace also addresses a pain point 完美体育 shares with many other large organizations: managing disparate platforms and myriad devices spread across the globe. By centralizing services, disparate systems are integrated into one solution that offers a consolidated view of the workplace and makes it easier to manage tools and assets and deliver services to employees.

Value delivered

90% +
作为一家虚拟第一的公司,完美体育超过90%的员工在家办公
完美体育专注于将三个关键功能集成到Modern Workplace:

\r\n
    \r\n
  • Online, consumer-like marketplace that offers employees familiar and easy ways to get the tools they need
  • \r\n
  • Simplified and enhanced self‑service that eliminates cumbersome approvals and delays
  • \r\n
  • Tools to capture feedback, reviews and recommendations that assess employee satisfaction and inform a knowledge base to create a next‑level, personalized experience
  • \r\n
\r\n

The ongoing assessments at 完美体育 represent a real shift toward measuring employee satisfaction, in the same way customer satisfaction is measured using a Net Promoter Score (NPS).

\r\n

完美体育解决方案的市场还提供实时更新. For example, 在检查了设备刷新或新设备的选项之后, 员工可以将商品添加到购物车中并下订单, then receive notifications as the request goes through approval cycles and onto delivery.

\r\n

At the same time, Modern Workplace houses a self-service knowledge center where employees can find the information they need to solve common IT-related issues themselves, without having to contact IT support.

\r\n"}}' id="text-2337548fe2">

Increased automation and self-service capabilities relieve the burden on IT — saving valuable time, resources and cost.

完美体育专注于将三个关键功能集成到Modern Workplace:

  • Online, consumer-like marketplace that offers employees familiar and easy ways to get the tools they need
  • Simplified and enhanced self‑service that eliminates cumbersome approvals and delays
  • Tools to capture feedback, reviews and recommendations that assess employee satisfaction and inform a knowledge base to create a next‑level, personalized experience

The ongoing assessments at 完美体育 represent a real shift toward measuring employee satisfaction, in the same way customer satisfaction is measured using a Net Promoter Score (NPS).

完美体育解决方案的市场还提供实时更新. For example, 在检查了设备刷新或新设备的选项之后, 员工可以将商品添加到购物车中并下订单, then receive notifications as the request goes through approval cycles and onto delivery.

At the same time, Modern Workplace houses a self-service knowledge center where employees can find the information they need to solve common IT-related issues themselves, without having to contact IT support.

完美体育的首席人力资源官玛丽·芬奇, 谁关注员工的幸福和工作满意度, it is critical that the global company have a platform that improves the workforce’s experience and reduces friction.

\r\n

Workfront的《完美体育》显示,美国有49%的企业选择了外包业务.S. 工人们会因为得不到工具而离职, 他们完成工作所需的技术和支持,” Finch says. “完美体育 Modern Workplace gives us better insight into how employees feel about their technology and their workplace. 完美体育分析收集到的关于员工经验的信息. This, 结合操作数据——例如, the number of tickets opened up against technology and the service desk’s ability to resolve the issue in a timely manner — lets us surface significantly better data and insights and take action as needed.”

\r\n

Furthermore, 通过将不同的服务整合在一个单一的现代平台下, 完美体育 expects to realize greater efficiencies and boost employee satisfaction overall. Just a few months after it started piloting the Modern Workplace solution with a subset of employees, 完美体育已经将其内部NPS提高了27个点.

\r\n"}}' id="text-e2dfc7842b">

卓越的交付创造了一个敬业的、相互联系的员工队伍. 通过创造个性化的体验, 现代职场帮助员工更有效率, engaged and connected, wherever their work gets done.

员工可使用的个性化仪表板, managers and IT staff provides access to millions of data points on service delivery and employee sentiment, 以一种在大多数大型全球性组织中闻所未闻的洞察力.

完美体育的首席人力资源官玛丽·芬奇, 谁关注员工的幸福和工作满意度, it is critical that the global company have a platform that improves the workforce’s experience and reduces friction.

Workfront的《完美体育》显示,美国有49%的企业选择了外包业务.S. 工人们会因为得不到工具而离职, 他们完成工作所需的技术和支持,” Finch says. “完美体育 Modern Workplace gives us better insight into how employees feel about their technology and their workplace. 完美体育分析收集到的关于员工经验的信息. This, 结合操作数据——例如, the number of tickets opened up against technology and the service desk’s ability to resolve the issue in a timely manner — lets us surface significantly better data and insights and take action as needed.”

Furthermore, 通过将不同的服务整合在一个单一的现代平台下, 完美体育 expects to realize greater efficiencies and boost employee satisfaction overall. Just a few months after it started piloting the Modern Workplace solution with a subset of employees, 完美体育已经将其内部NPS提高了27个点.

Better intelligence and visibility to manage assets through a single dashboard allows us to spot issues and quickly address them. 

Chris Drumgoole 完美体育科技的首席运营官
完美体育 rolls out new capabilities and expands the deployment. “We are on the right trajectory, and our expectation is to have scores on par with the NPS scores of leading consumer brands,” says Drumgoole.

\r\n

According to Drumgoole, simplifying the operational environment architecture makes it easier to leverage and manage investments in technology across the ecosystem in an integrated way.

\r\n

“Another benefit is better intelligence and visibility to manage assets through a single dashboard to view all workplace services,” he says. “这提供了在任何给定时间对遗产的真正监督, 使完美体育能够发现问题并迅速解决它们.”

\r\n

随着完美体育继续它的工作之旅, McDaniel is working closely with Drumgoole and Finch to continuously improve the level of service focused on the employee experience and the long-term needs of 完美体育’s people and its business.

\r\n

完美体育 also plans to add augmented reality and virtual reality (AR/VR) capabilities that will enable immersive collaboration. AR/VR技术将使完美体育的员工能够进行虚拟的社交活动, company-wide events, 职业规划和销售会议, among other immersive experiences.

\r\n

“Make no mistake, if I could get a better solution elsewhere I would,” adds Drumgoole. “But I am extremely lucky to work for a company that is not only a workplace services leader, 但相信要像对待客户一样对待员工. And that’s by delivering excellence.”

\r\n"}}' id="text-b04850e024">

The score should continue to rise as 完美体育 rolls out new capabilities and expands the deployment. “We are on the right trajectory, and our expectation is to have scores on par with the NPS scores of leading consumer brands,” says Drumgoole.

According to Drumgoole, simplifying the operational environment architecture makes it easier to leverage and manage investments in technology across the ecosystem in an integrated way.

“Another benefit is better intelligence and visibility to manage assets through a single dashboard to view all workplace services,” he says. “这提供了在任何给定时间对遗产的真正监督, 使完美体育能够发现问题并迅速解决它们.”

随着完美体育继续它的工作之旅, McDaniel is working closely with Drumgoole and Finch to continuously improve the level of service focused on the employee experience and the long-term needs of 完美体育’s people and its business.

完美体育 also plans to add augmented reality and virtual reality (AR/VR) capabilities that will enable immersive collaboration. AR/VR技术将使完美体育的员工能够进行虚拟的社交活动, company-wide events, 职业规划和销售会议, among other immersive experiences.

“Make no mistake, if I could get a better solution elsewhere I would,” adds Drumgoole. “But I am extremely lucky to work for a company that is not only a workplace services leader, 但相信要像对待客户一样对待员工. And that’s by delivering excellence.”