地点:

美国凤凰城

服务:

应用程序,

Goodwill of Central and Northern Arizona (GCNA) is an integral part of the communities it serves. The organization sells donated goods to fund job training and employment services to serve the community. 除了个人受益, 商誉估计,通过促进捐赠物品的再利用, it diverts millions of pounds of materials from going directly to landfills each year.

GCNA, which has nearly $200 million in revenue, is a member of Goodwill 行业 International Inc., a U.S. 非营利性组织和世界上最大的廉价零售商之一, 收入超过60亿美元.

因为利用了销售点(POS)系统, GCNA经历了加速增长, 随着组织从20家扩展到近100家. 然而, the organization could no longer purchase additional licenses for its POS system and was struggling to find a suitable partner to support the aging solution. 随着GCNA的零售管理体系开始走向极限, it was clearly time to shed the legacy environment and look for something new to support continued growth.

“Right from the beginning it was clear this was not just going to be an IT project, 而是一个企业范围的计划. 完美体育需要正确的解决方案和正确的合作伙伴来支持这一点.” 

比尔美国赛瓦 亚利桑那州中部和北部商誉信息技术副总裁
完美体育需要正确的解决方案和正确的合作伙伴来支持这一点.“那个伙伴就是完美体育.

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该组织最终决定对其基础设施进行现代化, 更新其POS系统并迁移到 微软 Dynamics 365实现可伸缩性,提高可靠性. This cloud-based solution has enabled GCNA to improve business processes, 增强数据分析能力,丰富客户体验.

“Right from the beginning it was clear this was not just going to be an IT project, 而是一个企业范围的计划,比尔美国赛瓦说, GCNA的IT副总裁. “完美体育需要正确的解决方案和正确的合作伙伴来支持这一点.“那个伙伴就是完美体育.

完美体育 helped GCNA implement 微软 Dynamics 365 as its retail management and POS solution as part of a larger enterprise resource planning (ERP) system, to consolidate all business functions and simplify and streamline operations. The idea was to start with the capabilities needed immediately and then build out the solution as requirements evolved.

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确保部署顺利进行, GCNA partnered with 完美体育 to put together a comprehensive and tight schedule. GCNA had a fixed deployment date because of a new store opening for which it could not buy additional licenses — it was imperative the deployment coincide with that store’s grand opening.

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与Dynamics 365一起, GCNA deployed 完美体育 Retail Toolkit Fundamentals for extended functionality to enhance the customer experience. The end-to-end retail solution enables many new options and functionality, 包括新的个人识别号码(PIN)垫子, 桌面和卡片秤, 内部回执卡和礼品卡, 折扣时间表和优惠券功能.

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以每天两个商店的速度实现解决方案, 近100家店铺的部署在6周内完成. 但真正的好处还没有到来.

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应用服务,顺利部署

完美体育 helped GCNA implement 微软 Dynamics 365 as its retail management and POS solution as part of a larger enterprise resource planning (ERP) system, to consolidate all business functions and simplify and streamline operations. The idea was to start with the capabilities needed immediately and then build out the solution as requirements evolved.

确保部署顺利进行, GCNA partnered with 完美体育 to put together a comprehensive and tight schedule. GCNA had a fixed deployment date because of a new store opening for which it could not buy additional licenses — it was imperative the deployment coincide with that store’s grand opening.

与Dynamics 365一起, GCNA deployed 完美体育 Retail Toolkit Fundamentals for extended functionality to enhance the customer experience. The end-to-end retail solution enables many new options and functionality, 包括新的个人识别号码(PIN)垫子, 桌面和卡片秤, 内部回执卡和礼品卡, 折扣时间表和优惠券功能.

以每天两个商店的速度实现解决方案, 近100家店铺的部署在6周内完成. 但真正的好处还没有到来.

GCNA uniqe挑战

“Our business is unique in that we don’t have control over what kind of product we get, so to be able to give back to the community we need to maximize every dollar from the donations we receive,Dan Felzke说, GCNA IT高级总监. “这一切都取决于完美体育给商品定价的好坏. 库存周转时间非常重要, 所以完美体育需要确保定价正确以实现收益最大化.”

关键是改进产品跟踪流程. 今天, every item that GCNA processes is assigned a unique serial number that enables the organization to get full sell-through analytics — where the item was donated, 物品是如何处理的, 加工的地方, 谁给它定价,卖多少钱,卖在哪里.

Empowered with detailed information about the price point at which a product was added to the store floor, 卖得多快, 以及是否有降价, GCNA can minimize discounting by pricing items optimally when they first come into the store.

GCNA还可以将产品信息与销售信息结合起来, identify the ZIP codes that provide the most valuable home pickups (most profitable donated items) and focus its attention on those geographic areas. 并且改进了POS功能, GCNA可以处理跨存储返回, 在改善用户体验方面,这是一个不错的胜利.

价值交付

通过消除不必要的服务器来降低IT成本
6周
在近100家商店部署新的POS解决方案所需的时间
增强的数据分析

更明智的现金捐赠方式

One important process improvement made possible with Dynamics 365 addressed how cash donations to GCNA are solicited at the register during checkout, 是GCNA最大的收入来源之一. 而不是要求一美元的捐赠, 就像传统做法一样, 收银员现在可以简单地给出购买价格的四舍五入, 一种客户更可能同意的方法.

Serva说:“就增加现金捐赠而言,这是巨大的。. “Small amounts can quickly add up to millions of dollars in donations annually, 哪些可以重新投资到支持社区的服务中.” GCNA administers several register cash donation campaigns to raise funds to support other local nonprofits, 比如食品银行和健康协会.

Besides gaining enhanced retail functionality and analytics with Dynamics 365, GCNA also realized significant cost savings by no longer needing a separate server in each store. 现在,所有数据都集中存储在云端.

“这一切都取决于完美体育给商品定价的好坏. 库存周转时间非常重要, 所以完美体育需要确保定价正确以实现收益最大化.”

比尔美国赛瓦 亚利桑那州中部和北部商誉信息技术副总裁
完美体育 to optimize its customer loyalty program and explore new warehouse options. GCNA is also looking to license the solution to other Goodwill members across North America, especially some of the smaller Goodwill operations that may not have the funds or IT resources to support an all-out implementation.

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“Many separately run Goodwill organizations have consolidated over the past few years,” says Serva. “通过共享技术和集中托管数据, other Goodwill organizations can more easily tap into better functionality and take advantage of cost savings that come from having these systems now already in place.”

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最终的目标, 他说, is to share technology and best practices to help Goodwill maximize donations in support of its vision to end poverty through the power of work.

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继续推进GCNA的数字化转型

With the Dynamics 365 foundation and enhanced POS capabilities in place, GCNA is now working with 完美体育 to optimize its customer loyalty program and explore new warehouse options. GCNA is also looking to license the solution to other Goodwill members across North America, especially some of the smaller Goodwill operations that may not have the funds or IT resources to support an all-out implementation.

“Many separately run Goodwill organizations have consolidated over the past few years,” says Serva. “通过共享技术和集中托管数据, other Goodwill organizations can more easily tap into better functionality and take advantage of cost savings that come from having these systems now already in place.”

最终的目标, 他说, is to share technology and best practices to help Goodwill maximize donations in support of its vision to end poverty through the power of work.

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